搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

"Account disconnected" error

  • 6 回覆
  • 3 有這個問題
  • 最近回覆由 EricUtah

more options

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.

What do?

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already. What do?

所有回覆 (6)

more options

I am on Ubuntu, if it's relevant.

有幫助嗎?

more options

Did you previously used Sync on this device? This could be caused by using the wrong password.

Can you login to the Mozilla Account via this web page?

有幫助嗎?

more options

I have not previously used Sync on this device other than the couple attempts I made yesterday to get it set up. I am able to log in to the account via the webpage (and use the account with Sync on other devices) but Sync is nonfunctional.

有幫助嗎?

more options

You can open about:sync-log via the location bar to see if recent Sync logs are available. You can upload the file to a website if you can't post the content of the file in a reply.

有幫助嗎?

more options

有幫助嗎?

more options

I have this exact same issue with Firefox + current Ubuntu - I missed seeing this already open thread.

https://support.mozilla.org/en-US/questions/1470505

The logs I posted in my question look identical with the same errors: error GETing /account/keys: "code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication and WARN invalid token error, but account state appears ok?

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題