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Firefox opens to a black screen / Previous post is not helping

  • 4 回覆
  • 9 有這個問題
  • 3 次檢視
  • 最近回覆由 toonplease

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Product Detected

Intel® HD Graphics 3000

I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode.

I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix).

I have a four-year-old Lenovo ThinkPad, BTW. I got the following message: __

Current Driver Installed

8.15.10.2321

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. __

Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.

Product Detected Intel® HD Graphics 3000 I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode. I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix). I have a four-year-old Lenovo ThinkPad, BTW. I got the following message: __ Current Driver Installed 8.15.10.2321 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. __ Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.

所有回覆 (4)

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hello, what is the exact product name/number of your thinkpad?

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It's a ThinkPad T520

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選擇的解決方法

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Thank you so, much philipp. Problem solved. Phew. Grateful for your help.

由 toonplease 於 修改