Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

password reset doesn't work

  • 1 个回答
  • 3 人有此问题
  • 11 次查看
  • 最后回复者为 cor-el

NeverUseThisAccount
NeverUseThisAccount
more options

My user name at support.mozilla.org is "Cornan". My email address is "[email protected]"

I have tried repeatedly to reset my password (which I had not forgotten, but my account may have been created in 2010, and may be affected by the mysterious un-named logon problem mentioned at support.mozilla.org).

When I tried to "re-activate" my account I DID receive the "already activated" message, but after 5+ attempts I have NOT received the "password reset" message at the SAME EMAIL ADDRESS.

I can't re-register my user because (of course) it is already in use, as is my normal email address (which I've had for 15+ years).

SOMEBODY please help me reset my account at support.mozilla.org

My user name at support.mozilla.org is "Cornan". My email address is "[email protected]" I have tried repeatedly to reset my password (which I had not forgotten, but my account may have been created in 2010, and may be affected by the mysterious un-named logon problem mentioned at support.mozilla.org). When I tried to "re-activate" my account I DID receive the "already activated" message, but after 5+ attempts I have NOT received the "password reset" message at the SAME EMAIL ADDRESS. I can't re-register my user because (of course) it is already in use, as is my normal email address (which I've had for 15+ years). SOMEBODY please help me reset my account at support.mozilla.org

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can post a request in the contributors forum if you want to change the username or email.

Add [ATTN: Admin] in front of the subject title to get the attention of a forum Administrator.