Why does my computer crash still when closing tabs? I've disabled Java, removed it, removed Mozilla, reinstalled, started at safe point. Nothing is helping!
So I would close tab and saw the box pop up sending crash report to you. It did, so I went to your site & saw the Java info so I disabled. Well it still did the same thing, so I removed Java..nothing changed, so I removed Firefox & reinstalled, nothing changed. So I went back to safe point, I was fine, but I had a ton of ads so I went to my add-ons & couldn't access...(I LOVE ADD-BLOCKER) Anyhow I looked and the mozilla ff was the version before 18. think it was 17. idk, so what's wrong? please help
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Do you have Norton Confidential installed on your computer?
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
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