Firefox Browser is not working, but I know internet is connected because other browsers are working (Edge and Chrome).
I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have internet. I opened Chrome and Edge, and can connect to websites with no problems. I can't do anything on Firefox right now. I couldn't even connect with support through Firefox. I restarted my computer twice hoping that would be a good starting point, but no change in Firefox.
被采纳的解决方案
Do you use Webroot (security software)?
A couple of other users identified Webroot as blocking 64-bit Firefox 97 -- released today -- from running properly:
定位到答案原位置 👍 1所有回复 (4)
选择的解决方案
Do you use Webroot (security software)?
A couple of other users identified Webroot as blocking 64-bit Firefox 97 -- released today -- from running properly:
It looks like we do use Webroot. I'll check out the two links you included and see if the work-arounds they have will help.
Thank you.
Follow up: I tried the work around from the first link- making it compatible with Windows 8, and that did the trick! Thank you again for your quick reply and solution to the problem. Your help is greatly appreciated!
由akdbach于修改
https://www.mozilla.org/firefox/97.0.1/releasenotes/
Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations
Thank you James! I put the settings back to what they used to be and restarted the computer. Everything is working correctly! Thank you for letting me know the updated version is out.
Anne