We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hello,

The errors are :

bp-6c6c71bb-0202-4f97-9bf2-70c1b0220130 30/01/2022, 14:04

bp-92d0daa1-24d1-4cea-bea0-c1e530220130 30/01/2022, 14:04

bp-94b61586-008c-4e1c-a45a-97cfb0220129 29/01/2022, 09:33

bp-06909e17-9d3b-43d6-9123-49d3a0220128 28/01/2022, 23:25

bp-166d2051-fde6-488d-a474-747c10220128 28/01/2022, 21:30

Note: not all errors can be send, when I clicl on "send" on some error it just said it failed.

Have you tried running Windows in Safe Mode to see if it crashes? What security software are you running?

Yea I did several times but I always have the same errors

Note: not all errors can be send, when I clicl on "send" on some error it just said it failed.

When a crash report fails to submit, it means the servers decided they don’t need that report.

About:Throttling “You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." ++++++++++++++++++++++++++++++++++++++++++++++++++++ Bug 1662317 About Throttling Steps to reproduce:

My Firefox crashed but did not submit the crash report.

Actual results:

I tried to manually send the report, and the system gave me the message: About Throttling

Expected results:

If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?

bp-6c6c71bb-0202-4f97-9bf2-70c1b0220130 = Uptime 112 seconds (1 minute and 52 seconds) Signature: js::NativeSetProperty<T>

Windows Error Reporting 1

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC +++++++++++++++++++++++++++++++++++++++++++++++ bp-92d0daa1-24d1-4cea-bea0-c1e530220130 Signature: RefPtr<T>::~RefPtr

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++++++++++ bp-94b61586-008c-4e1c-a45a-97cfb0220129 = Uptime 57 seconds Signature: js::GetPropertyKeys

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION +++++++++++++++++++++++++++++++++++++++++++++++++ bp-06909e17-9d3b-43d6-9123-49d3a0220128 Signature: @0x0

Windows Error Reporting 1

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

Attention Sumo's there are over 10 related bug reports +++++++++++++++++++++++++++++++++++++++++ bp-166d2051-fde6-488d-a474-747c10220128 = Uptime 15 seconds Signature: selectors::matching::matches_complex_selector_internal<T>

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

This is for Sumo's Related Bugs 1404293 NEW --- Crash in selectors::matching::matches_complex_selector_internal<T>

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Type about:profiles<enter> in the address box.

I created a new profile just now, but I feel like it's the same as uninstalling firefox with all its files no ?

Anyway, I'll see if I get the bug again

Ok I got the same crash just now when opening Youtube

The error :

bp-c0f1d2f6-86b3-4def-bf2a-c88a20220130

Another : bp-2071b4aa-83c8-47f8-86b2-d0bb30220130

Yea I did several times but I always have the same errors

Windows in Safe Mode? What security software are you running?

Windows in safe mode and just Windows defender.

I created a new profile just now, but I feel like it's the same as uninstalling firefox with all its files no ?

No. Creating a new profile is a quick way to see if the problem is in the old profile. The Firefox program is not changed.

bp-c0f1d2f6-86b3-4def-bf2a-c88a20220130 = Uptime 377 seconds (6 minutes and 17 seconds) Signature: mozilla::dom::SVGPathElement::AddSizeOfExcludingThis

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++ bp-2071b4aa-83c8-47f8-86b2-d0bb30220130 Signature: selectors::matching::matches_complex_selector_internal<T>

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

This is for Sumo's Related Bugs 1404293 NEW --- Crash in selectors::matching::matches_complex_selector_internal<T>

Ok so the problem is with my pc then ?

The crashes are all over the place. This could mean the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources

MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

Hello,

Sorry I'm having troubles installing that on a usb. For some reason it won't boot because it doesn't recognize my usb key.

Is there a way to check the ram memory without having to make a bootable out a usb key ?

You should contact MemTest support.

I finally managed to run the test, and it said that there are no problem (100% ok)

Are you still having problems?

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Yes, sometimes it's like a crash every 5min, some other time I don't have crashes for hours.