搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox will not load

  • 5 个回答
  • 1 人有此问题
  • 30 次查看
  • 最后回复者为 FredMcD

more options

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message. Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.
已附加屏幕截图

所有回复 (5)

more options
more options

Long story short; I tried all of the possible steps listed above, including replacing the Profile with a working Profile from another computer. None of them made the slightest difference. Firefox still wouldn’t load and produced the same error message. So... I backed up the supposedly faulty Profile, including the bookmarks and did a complete uninstall and then new install. Firefox now loads okay, but of course every single bit of my data is gone. I then installed my backed up bookmarks to the “bookmarkbackups” folder within the Profile folder, but they don’t show up. At this point, I’ve pretty much had it with my time being seriously wasted and will be using Safari and Chrome from now on.

more options

Keyless said

I then installed my backed up bookmarks to the “bookmarkbackups” folder

In your backups, locate the file; places.sqlite and Copy that file to the profile folder. Not the “bookmarkbackups” folder

more options

Today, I tried to boot up Firefox and the original problem has returned. This means it will not start, appearing with an error message stating “Profile missing” (see above attached screenshot). Yesterday, I had done a clean re-install (having done a complete uninstall first). Firefox did start fresh, with absolutely none of my original data. At that point I did very little but quit, as I had to go back to work. So it is particularly baffling that this crops right up again. Previously, I had tried all the steps suggested, but nothing other than a completely clean re-install worked. Now that didn’t work either. By the way, this all began right after an automatic update had been performed.

more options

I called for more help.