Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

Sorry but it will not open in safe mode , just keeps going back to crash reoport mode What do I need to do to get new Firefox download ?

In my last message, follow the instructions under; If you can't get Firefox to open

kingwilliam393 said

What do I need to do to get new Firefox download ?

Firefox 49.0 and later Releases including current 59.0.1 requires Mac OSX 10.9 and later to run.

https://support.mozilla.org/en-US/kb/firefox-osx - Firefox support has ended for Mac OS X 10.6, 10.7 and 10.8

Firefox 45.9.0esr will be the most up to date version with security fixes that will run on OS X 10.6, 10.7 and 10.8 as Firefox 49.0 and later requires OSX 10.9+

http://archive.mozilla.org/pub/firefox/releases/45.9.0esr/mac/ http://archive.mozilla.org/pub/firefox/releases/45.9.0esr/mac/en-US/

The Firefox 48.0.2 was released August 24, 2016 and is missing several security updates that the Firefox 45.9.0esr released on April 19, 2017 has.