You may have corrupt sessionstore file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

Thanks you but it did not help. I followed your instructions step by step and Firefox ignores options setup for "Show my windows and tabs from last time" when staring Firefox. Same problem...nothing changed. PLEASE help. Thanks

Are you using any 'session' add-ons?

When you start Firefox, are you using a shortcut? Open its properties and make sure there is nothing after Firefox.

We deleted sessionstore-backups folder only since there was no sessionstore* folder. I open Firefox from the startup bottom toolbar shortcut. I opened its properties & didn't find additional perimeters. Please help

I called for more help.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Application Basics Name: Firefox Version: 50.1.0 Build ID: 20161208153507 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports Extensions

Name: Adblock Plus Version: 2.8.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: AddThis Version: 3.6.5.2 Enabled: true ID: {3e0e7d2a-070f-4a47-b019-91fe5385ba79}

Name: Application Update Service Helper Version: 1.0 Enabled: true ID: [email protected]

Name: Auto Refresh Version: 1.0.2.1-signed.1-signed Enabled: true ID: autorefresh@plugin

Name: AutoPager Version: 0.8.0.10.1-signed.1-signed Enabled: true ID: [email protected]

Name: Block site Version: 1.1.8.1-signed.1-signed Enabled: true ID: {dd3d7613-0246-469d-bc65-2a3cc1668adc}

Name: Calomel SSL Validation Version: 0.82 Enabled: true ID: [email protected]

Name: Capture & Print Version: 0.1.9.3.1-signed.1-signed Enabled: true ID: {146f1820-2b0d-49ef-acbf-d85a6986e10c}

Name: Email Link button Version: 0.9.1-signed.1-signed Enabled: true ID: {2A638E17-DE1D-48d3-A4B7-39E9670FF77A}

Name: FireShot Version: 0.98.89 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba}

Name: Hard Refresh Version: 1.2.1-signed.1-signed Enabled: true ID: [email protected]

Name: iCloud Bookmarks Version: 1.4.24 Enabled: true ID: [email protected]

Name: IE Tab Version: 4.0.20130422.1-signed.1-signed Enabled: true ID: {77b819fa-95ad-4f2c-ac7c-486b356188a9}

Name: IE View Version: 1.5.6.1-signed.1-signed Enabled: true ID: {6e84150a-d526-41f1-a480-a67d3fed910d}

Name: Image Zoom Version: 0.6.3.1-signed.1-signed Enabled: true ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}

Name: InvisibleHand Version: 3.9.78 Enabled: true ID: [email protected]

Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: [email protected]

Name: Pin It button Version: 1.37.9 Enabled: true ID: jid1-YcMV6ngYmQRA2w@jetpack

Name: Places Maintenance Version: 2.0.2 Enabled: true ID: [email protected]

Name: Pocket Version: 1.0.5 Enabled: true ID: [email protected]

Name: Pocket Version: 3.0.6.1-signed Enabled: true ID: [email protected]

Name: Print Version: 0.3.4.1-signed.1-signed Enabled: true ID: {f199da35-0a9a-4ce9-8f59-c68524deba93}

Name: Print selected text Version: 0.4.3 Enabled: true ID: [email protected]

Name: Roomy Bookmarks Toolbar Version: 1.4.11 Enabled: true ID: [email protected]

Name: samfind Bookmarks Bar Version: 2.4.4 Enabled: true ID: [email protected]

Name: Save Button for Pinterest Version: 50.2 Enabled: true ID: {677a8f98-fd64-40b0-a883-b8c95d0cbf17}

Name: Save My Tabs Version: 0.53.1-signed.1-signed Enabled: true ID: [email protected]

Name: Silent Block Version: 3.0.0.1 Enabled: true ID: [email protected]

Name: Simple Site Blocker Version: 1.1.1-signed.1-signed Enabled: true ID: [email protected]

Name: SQLite Manager Version: 0.8.3.1-signed.1-signed Enabled: true ID: [email protected]

Name: Tab History Menu Version: 2.1.1.1-signed.1-signed Enabled: true ID: {9c491c49-071c-4039-98a5-66d3fe53b1b2}

Name: Thumbnail Zoom Version: 1.4.3.1-signed.1-signed Enabled: true ID: {E10A6337-382E-4FE6-96DE-936ADC34DD04}

Name: Thumbnail Zoom Plus Version: 4.0 Enabled: true ID: [email protected]

Name: Undo Close Tab Replacement Version: 10 Enabled: true ID: [email protected]

Name: Undo Closed Tabs Button Version: 4.0.1 Enabled: true ID: [email protected]

Name: Universal Print Version: 0.4.25.1-signed.1-let-fixed.1-signed Enabled: true ID: {BE2100B3-1D80-48eb-ACCF-D26750644378}

Name: URL Link Version: 2.04.3.1-signed.1-signed Enabled: true ID: {139a120b-c2ea-41d2-bf70-542d9f063dfd}

Name: Video DownloadHelper Version: 6.1.1 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web Compat Version: 1.0 Enabled: true ID: [email protected]

Name: WebSlingPlayer Version: 2.4.0.157 Enabled: true ID: {9EB34849-81D3-4841-939D-666D522B889A}

Name: Autocopy Version: 1.0.8.1-signed.1-signed Enabled: false ID: {0FED7D55-65D4-47b6-A6DE-9A4ADB55355F}

Name: Avast Online Security Version: 12.0.88 Enabled: false ID: [email protected]

Name: Avast SafePrice Version: 10.3.5.39 Enabled: false ID: [email protected]

Name: Bookmarks menu Version: 1.92 Enabled: false ID: [email protected]

Name: BugMeNot Plugin Version: 3.1-signed.1-signed Enabled: false ID: {987311C6-B504-4aa2-90BF-60CC49808D42}

Name: ColorfulTabs Version: 31.0.9 Enabled: false ID: {0545b830-f0aa-4d7e-8820-50a4629a56fe}

Name: Cookie Block Version: 0.4.2.1-signed.1-signed Enabled: false ID: jid1-4ZYLqChZc2L8Zg@jetpack

Name: eBay for Firefox Version: 4.2.9 Enabled: false ID: {62760FD6-B943-48C9-AB09-F99C6FE96088}

Name: eBay Toolbar Version: 1.3.3.0043.1-signed.1-signed Enabled: false ID: {249df6a2-e336-47d1-b6c3-ec711ad140ca}

Name: Email This! Bookmarklet Extension Version: 2.3.0.1-signed.1-signed Enabled: false ID: [email protected]

Name: Everplex YouTube Dark Black Theme Version: 4.0.2.1-signed.1-signed Enabled: false ID: jid0-sUJ6HxrOADekM82af7ZS99zumXI@jetpack

Name: Flagfox Version: 5.1.18 Enabled: false ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}

Name: Gmail Manager Version: 0.6.4.1.1-signed.1-signed Enabled: false ID: {582195F5-92E7-40a0-A127-DB71295901D7}

Name: Greasemonkey Version: 3.9 Enabled: false ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Html Validator Version: 0.9.7.4 Enabled: false ID: {3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}

Name: JS Print Setup Version: 0.9.5.5 Enabled: false ID: [email protected]

Name: Lightbeam Version: 1.3.1 Enabled: false ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Liquid Words Version: 9.11.1-signed.1-signed Enabled: false ID: {9A752782-D706-479b-98F8-3F66BF921692}

Name: New Tab Homepage Version: 0.5.2 Enabled: false ID: {66E978CD-981F-47DF-AC42-E3CF417C1467}

Name: New Tabs at the End Version: 1.0.1-signed.1-signed Enabled: false ID: [email protected]

Name: NewTabURL Version: 2.2.3.1-signed.1-signed Enabled: false ID: [email protected]

Name: Open in IE Version: 1.5.0.1-signed Enabled: false ID: [email protected]

Name: Personas Plus Version: 1.8.2 Enabled: false ID: [email protected]

Name: Print Edit Version: 17.6 Enabled: false ID: printedit@DW-dev

Name: Print Image Version: 0.5.1-signed.1-signed Enabled: false ID: {2990C60B-0C93-496e-90F6-176E68895AF6}

Name: Print/Print Preview Version: 1.0.1-signed Enabled: false ID: {19EB90DC-A456-458b-8AAC-616D91AAFCE1}

Name: ReminderFox Version: 2.1.5.5.3 Enabled: false ID: {ada4b710-8346-4b82-8199-5de2b400a6ae}

Name: Restart Firefox Version: 0.5.1-signed.1-signed Enabled: false ID: [email protected]

Name: Screengrab Version: 0.96.3.1-signed.1-signed Enabled: false ID: {02450954-cdd9-410f-b1da-db804e18c671}

Name: SearchStatus Version: 1.46.1-signed.1-signed Enabled: false ID: {d57c9ff1-6389-48fc-b770-f78bd89b6e8a}

Name: ShadGlo Library Toolbar Skin Version: 1.1.1 Enabled: false ID: {0a6525b8-7c08-451e-b443-970c9bc2f246}

Name: Share Video Version: 1.0 Enabled: false ID: [email protected]

Name: Shareaholic Version: 3.0.1.1-signed.1-signed Enabled: false ID: [email protected]

Name: Showcase Version: 0.9.5.11.1-signed.1-signed Enabled: false ID: {89506680-e3f4-484c-a2c0-ed711d481eda}

Name: Simple RSS Reader (SRR) Version: 1.5.5 Enabled: false ID: {A5475360-A7EA-437b-9A79-29208F476940}

Name: SimpleBlock Version: 0.0.7 Enabled: false ID: [email protected]

Name: Tab History Version: 1.0.6 Enabled: false ID: {84417002-6445-49b4-9fd7-1ef48240fa41}

Name: Tab Saver! Version: 1.1.4 Enabled: false ID: {7A074BE0-2326-436d-B473-029FAEBEB5C6}

Name: TVU Web Player Version: 2,5,3,1 Enabled: false ID: [email protected]

Name: VideoSurf Videos at a Glance Version: 0.79 Enabled: false ID: [email protected]

Name: Web History Search Engine Version: 1.0.2.28 Enabled: false ID: {3EB3C1FE-4FED-4ef7-A78C-6616E2521FB5}

Name: Widevine Media Optimizer Version: 6.0.0.6678 Enabled: false ID: {2d3fbcf7-be69-4433-8858-c621a8d0e58d}

Graphics

Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: (no info) Hardware H264 Decoding: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4248); Using D3D9 API Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.14393.351) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0412 Driver Version: 10.18.15.4248 Driver Date: 8-4-2015 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 367d17aa RAM: Unknown

this remaining info here: Diagnostics ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 1048576 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.session

What does this do?

Name: Save My Tabs Version: 0.53.1-signed.1-signed Enabled: true ID: [email protected]

Your add-ons list shows there are several sets of programs that may be doing the same or similar jobs. Please check out the above list carefully.

Should I remove anything that is not needed? Removing these add-ons will solve the problem? Please advice. I don't understand the connection to my problem. Thanks again.

If you don't need something, you can always disable it until you do have need of it.

FredMcD said

What does this do?

Name: Save My Tabs

---

Your add-ons list shows there are several sets of programs that may be doing the same or similar jobs.

In case you use "Clear history when Firefox closes".

• do not clear the Browsing History

• Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" -> Settings
• https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history

• clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
• clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep

to FREDMCD Image #04 attached is what I want.

FredMcD,

Image #03 Is the default, no matter what changes I make.

cor-el said

In case you use "Clear history when Firefox closes".

• do not clear the Browsing History

• Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" -> Settings
• https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history

• clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
• clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep

Thanks for responding but I don't clear history. I want the history to be saved.

jjanvil said

FredMcD, Image #03 Is the default, no matter what changes I make.

Hope to hear from you soon. I also attached another image here of the Default Firefox home page I get every time, which I don't want. PLEASE HELP. Many thanks

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

I see a Restore Previous Session button on the about:home page that shows in the screenshot.

Does clicking that button restore the session?

• History -> Restore Previous Session

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

• "3-bar" menu button -> Exit (Power button)
• Windows: File -> Exit
• Mac: Firefox -> Quit Firefox
• Linux: File -> Quit

cor-el said

I see a Restore Previous Session button on the about:home page that shows in the screenshot. Does clicking that button restore the session?

• History -> Restore Previous Session

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

• "3-bar" menu button -> Exit (Power button)
• Windows: File -> Exit
• Mac: Firefox -> Quit Firefox
• Linux: File -> Quit

Co-rel, did not help. Thanks anyway. appreciate.

FredMcD said

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

FredMCD Many thanks!!!!!!! I think you hit it on the nose......It's working so far!!!! I am very appreciative. Have a good holiday!

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.