hi sanji765, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Application Basics

Name: Firefox Version: 47.0.1 Build ID: 20160623154057 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 10.0 x86 Multiprocess Windows: 0/2 (Disabled) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: All Menus Button Version: 1.1.3.1-signed Enabled: true ID: [email protected]

Name: betterFox - Make your browsing experience 15% faster. Version: 6.1.1 Enabled: true ID: [email protected]

Name: BetterSearch Version: 5.5.2.1-signed.1-signed Enabled: true ID: {2bfc8624-5b8a-4060-b86a-e78ccbc38509}

Name: Bluhell Firewall Version: 2.5.3 Enabled: true ID: {6BB5760D-F97E-421B-AF5B-8457A90C3CED}

Name: Configuration Mania Version: 24.0.0 Enabled: true ID: {c4d362ec-1cff-4ca0-9031-99a8fad7995a}

Name: Custom Tab Width Version: 1.0.1.1-signed.1-signed Enabled: true ID: tab-width@design-noir.de

Name: Disable Anti-Adblock Version: 3.1.1-signed.1-signed Enabled: true ID: {d49a148e-817e-4025-bee3-5d541376de3b}

Name: FEBE Version: 8.9.2 Enabled: true ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}

Name: FfChrome Version: 2.4 Enabled: true ID: {9bc51d13-3849-4541-a69c-da418934ca05}

Name: Firefox Hello Version: 1.3.2 Enabled: true ID: [email protected]

Name: Ghostery Version: 6.3.1 Enabled: true ID: [email protected]

Name: Google search link fix Version: 1.5.3 Enabled: true ID: jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack

Name: Grammarly for Firefox Version: 8.645.509 Enabled: true ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack

Name: Greasemonkey Version: 3.8 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: HackTheWeb Version: 1.3.20.1-signed.1-signed Enabled: true ID: [email protected]

Name: LastPass Version: 3.3.1 Enabled: true ID: [email protected]

Name: Magrent Version: 1.3.0 Enabled: true ID: jid1-9tZMAIdeuiEjHg@jetpack

Name: Multi-Link Paste and Go Version: 1.1.rev54.1-signed.1-signed Enabled: true ID: jid0-AHBbopHdrrAT2rK0VAT8dg6KPJE@jetpack

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: [email protected]

Name: Omnibar Version: 0.7.28.20141004.1-signed.1-signed Enabled: true ID: [email protected]

Name: Open in Wayback Machine Version: 2.0.2 Enabled: true ID: jid1-D3J3CDl5LFaX5A@jetpack

Name: OPIE Version: 6.6 Enabled: true ID: [email protected]

Name: Personal Menu Version: 6.2.1 Enabled: true ID: [email protected]

Name: Pocket Version: 1.0.2 Enabled: true ID: [email protected]

Name: Print Friendly & PDF Version: 2.0.2 Enabled: true ID: jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack

Name: Restart Button Version: 0.1.5.1-signed.1-signed Enabled: true ID: [email protected]

Name: Save as PDF Version: 1.5.1-signed.1-signed Enabled: true ID: [email protected]

Name: SaveFrom.net - helper Version: 6.47 Enabled: true ID: [email protected]

Name: ScrapBook Version: 1.5.13.1-signed.1-signed Enabled: true ID: {53A03D43-5363-4669-8190-99061B2DEBA5}

Name: Session box - Tabs manager Version: 3.5.1-signed.1-signed Enabled: true ID: [email protected]

Name: Session Manager Version: 0.8.1.12 Enabled: true ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: Session Manager Export Tool Version: 0.2.1-signed.1-signed Enabled: true ID: [email protected]

Name: Session Sync Version: 1.0.1.1-signed.1-signed Enabled: true ID: [email protected]

Name: Skip adf.ly skip!! Version: 1.7.1-signed Enabled: true ID: jid1-nSEySa4aWGanbw@jetpack

Name: Status-4-Evar Version: 2015.11.16.23.1-signed.1-let-fixed Enabled: true ID: [email protected]

Name: Stylish Version: 2.0.6 Enabled: true ID: {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}

Name: Tab Counter Version: 1.9.9.3 Enabled: true ID: tabcounter@morac

Name: Terms of Service; Didn’t Read Version: 0.4.1.1-signed.1-signed Enabled: true ID: jid0-3GUEt1r69sQNSrca5p8kx9Ezc3U@jetpack

Name: Test Pilot Version: 0.7.2-tag-2016-07-05 Enabled: true ID: @testpilot-addon

Name: TooManyTabs Version: 1.4.8 Enabled: true ID: [email protected]

Name: uBlock Origin Version: 1.7.6 Enabled: true ID: [email protected]

Name: Work Offline Version: 2.3.1-signed.1-signed Enabled: true ID: {761a54f1-8ccf-4112-9e48-dbf72adf6244}

Name: Zoom Page Version: 14.6 Enabled: true ID: zoompage@DW-dev

Name: 360 Internet Protection Version: 5.0.0.1005 Enabled: false ID: [email protected]

Name: Adblock Plus Version: 2.7.3 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: All-in-One Gestures Version: 0.26.1-signed.1-signed Enabled: false ID: {8b86149f-01fb-4842-9dd8-4d7eb02fd055}

Name: Ball State University Libraries Toolbar Version: 3.2.1 Enabled: false ID: [email protected]

Name: Bananatag Email Tracking Version: 2.6.10 Enabled: false ID: jid1-MhKZ5y7SnGjy0w@jetpack

Name: Barlesque Version: 1.15.1-signed.1-signed Enabled: false ID: [email protected]

Name: Bookmark Deduplicator Version: 1.3.1.1-signed.1-signed Enabled: false ID: bookmarkdeduplicator@foxhatdev

Name: Bookmark Duplicate Cleaner Version: 0.2.1-signed.1-signed Enabled: false ID: [email protected]

Name: Bookmarks UI Version: 1.6.2.1-signed.1-signed Enabled: false ID: jid1-kSjMjr3RkZSqKA@jetpack

Name: Clearly Version: 10.2.1.7.1-signed Enabled: false ID: [email protected]

Name: Clip to OneNote Version: 5.0.1-signed.1-signed Enabled: false ID: {966762eb-7132-4081-ac70-20d20161ad96}

Name: Cockpit Home Page Version: 1.8.1 Enabled: false ID: [email protected]

Name: CopyAllUrls Version: 0.9.8 Enabled: false ID: {960BE052-4847-422b-9AD6-8631D3D0A607}

Name: DownThemAll! Version: 2.0.19 Enabled: false ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Element Hiding Helper for Adblock Plus Version: 1.3.8 Enabled: false ID: [email protected]

Name: Enpass Password Manager Version: 5.2.0 Enabled: false ID: jid1-TPTs1Z1UvUn2fA@jetpack

Name: ErrorZilla Mod Version: 0.42.1-signed.1-signed Enabled: false ID: ErrorZillaMod@jaybaldwin

Name: ExportHTMLFolder Version: 0.3.1-signed.1-signed Enabled: false ID: [email protected]

Name: Fess Google Bookmark Extension Version: 0.2.3.1 Enabled: false ID: [email protected]

Name: FireGestures Version: 1.10.9 Enabled: false ID: [email protected]

Name: Flat Bookmarks Version: 1.12 Enabled: false ID: [email protected]

Name: FoxySpider Version: 1.5.6.1-signed.1-signed Enabled: false ID: {75df891f-e299-4725-b14f-7d52f086dea2}

Name: Ginger Version: 0.1 Enabled: false ID: [email protected]

Name: iCloud Bookmarks Version: 1.4.22 Enabled: false ID: [email protected]

Name: Kifi Knowledge Keeper Version: 3.8.23 Enabled: false ID: [email protected]

Name: Load Control Version: 0.3.1-signed Enabled: false ID: [email protected]

Name: Marklet Version: 1.0.4 Enabled: false ID: [email protected]

Name: Media Converter and Muxer Version: 0.2.0 Enabled: false ID: jid1-kps5PrGBNtzSLQ@jetpack

Name: No Small Text Version: 4.6 Enabled: false ID: [email protected]

Name: NoSquint Version: 2.1.9.1-signed.1-signed Enabled: false ID: [email protected]

Name: OmniSidebar Version: 1.6.13 Enabled: false ID: osb@quicksaver

Name: pdfViewerSwitcher Version: 0.8.2 Enabled: false ID: jid1-UXDr6c69BeyPVw@jetpack

Name: Pinboard Extension Version: 1.2.1-signed.1-signed Enabled: false ID: [email protected]

Name: Pocket Version: 3.0.6.1-signed Enabled: false ID: [email protected]

Name: Premium downloader for Zevera Version: 1.3.2.1-signed.1-signed Enabled: false ID: [email protected]

Name: Proxy Tool Version: 1.19 Enabled: false ID: [email protected]

Name: Raindrop.io Version: 4.0.6 Enabled: false ID: jid0-adyhmvsP91nUO8pRv0Mn2VKeB84@jetpack

Name: Readability Version: 2.4 Enabled: false ID: {6005d9b1-d115-485a-a92a-3f6453ca3fe2}

Name: SenseBot Summarizer Version: 1.3 Enabled: false ID: {1FF23CA3-F584-42bb-A438-83B817C60705}

Name: startup.service Version: 0.2 Enabled: false ID: [email protected]

Name: Surfon Version: 1.2.6.1-signed.1-signed Enabled: false ID: jid1-1fuWLZWF6WAUng@jetpack

Name: Tab Data Version: 0.5.10.1 Enabled: false ID: jid1-4ogjq7MUzAiCOw@jetpack

Name: TabCloud Version: 0.7.1-signed.1-signed Enabled: false ID: [email protected]

Name: The Email Game Button for Gmail Version: 1.0.2 Enabled: false ID: jid1-OLXP9cDhwNQYhw@jetpack

Name: tl;dr by tldr.io Version: 2.2.0 Enabled: false ID: jid1-6IfEB1Y3aAiHyQ@jetpack

Name: TLDR Version: 2.1.2.1-signed Enabled: false ID: [email protected]

Name: User Agent Switcher Version: 0.7.3.1-signed.1-signed Enabled: false ID: {e968fc70-8f95-4ab9-9e79-304de2a71ee1}

Name: ZenMate Security, Privacy & Unblock VPN Version: 5.5.3 Enabled: false ID: [email protected]

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce 610M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 1024 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x0166 Device ID (GPU #2): 0x1058 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 8-17-2015 Driver Date (GPU #2): 12-16-2015 Driver Version: 10.18.10.4276 Driver Version (GPU #2): 10.18.13.6143 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 397717aa Subsys ID (GPU #2): 398317aa Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 Az

i hope you got what you were looking for,if not please tell specifically what more info u need,thanks

the error will be caused by one of your extensions - due to the huge list it will be difficult to pin it down, it's probably one with "jetpack" in the id ... Disable or remove Add-ons

okey,i solved it,i went to help>>trouble shooting information ,and simply searched for jetpack,and an extension named grammerly came to my notice that uses jetpack name,i removed it and problem solved.