Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

cben
cben
more options

It's not so much that Firefox crashes... it is that Firefox crashes my computer. Only when I run Firefox does this happen: If I leave the computer and the screen saver comes on, then when I bring it out of screen saver and click inside my Firefox browser, BAM! Blue screen. I get the IRQL_IS_NOT_LESS_OR_EQUAL message. Something about physical memory dump. The longer I have Firefox open the more likely this crash is. The more stuff I do in Firefox (streaming music) the more likely the crash is. Interestingly, it never crashes when I am actually using the computer or when it is in screen saver mode, only when I Ieave the machine idle, then bring it out of screen saver and go back to Firefox. Firefox has always done this on this machine, at least since I first installed it almost a year ago.

It's not so much that Firefox crashes... it is that Firefox crashes my computer. Only when I run Firefox does this happen: If I leave the computer and the screen saver comes on, then when I bring it out of screen saver and click inside my Firefox browser, BAM! Blue screen. I get the IRQL_IS_NOT_LESS_OR_EQUAL message. Something about physical memory dump. The longer I have Firefox open the more likely this crash is. The more stuff I do in Firefox (streaming music) the more likely the crash is. Interestingly, it never crashes when I am actually using the computer or when it is in screen saver mode, only when I Ieave the machine idle, then bring it out of screen saver and go back to Firefox. Firefox has always done this on this machine, at least since I first installed it almost a year ago.

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that drivers like the driver for the graphics display and security software (firewall, anti-virus) are up to date.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

You can check if it helps if you start Firefox in Safe Mode by holding down the Shift/Options key.