Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Should I "restore previous session" when that one was a viral link which emptied my computer email files?; if not how do a delete that message?

  • 3 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

I just opened a link in an email message. It, in turn opened another. I suspected a virus, and did a virus scan. Now when I try to re-open my computer's email program it asks me to create a new account with a new password. I suspect all my email files are lost. And when I open Firefox it asks if I want to "restore previous session", but that one could be the viral link. How do I delete the "restore... message?

I just opened a link in an email message. It, in turn opened another. I suspected a virus, and did a virus scan. Now when I try to re-open my computer's email program it asks me to create a new account with a new password. I suspect all my email files are lost. And when I open Firefox it asks if I want to "restore previous session", but that one could be the viral link. How do I delete the "restore... message?

All Replies (3)

more options

You should be able to decline the option to restore the tabs from your previous session and just start a new session. If you don't see that option, force quit Firefox and start it again. Usually after the second "crash" (real or simulated), Firefox lists the previous session tabs and you can uncheck the ones you don't want.

more options

Still no tabs appear. But when I sign in using "Google" on my navigation bar, rather than entering from my desktop Firefox alias I don't get the "restore" message!

more options

Set the pref browser.sessionstore.max_resumed_crashes to 0 on the about:config page to get the about:sessionrestore page immediately with the first restart after a crash has occurred or the Task Manager was used to close Firefox.

That will allow you to deselect the tab(s) that you do not want to reopen, but will allow to reopen other tabs.

See:

See also:


You can also delete the file sessionstore.js in the Firefox Profile Folder to prevent a session from getting restored, but that will also remove the App Tabs and Tab Groups that are stored in the same file.