"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Step 1 suggestion - no problem ("Clear Cache") - followed instructions. Step 2 "Remove Cookies" and Step 3 "Start Firefox in Safe Mode" - Sorry could not complete. I am not technical - approaching my 80th year - these steps I could not understand.

Is there no way I could talk with someone who could guide me thru these steps?

I like the "Today" tab and the information I received from it. Now it will not load. Have no clue what caused this problem nor how to get the loaning back. PLEASE - help this old man. Below ask for a ":Screen Shot": - no clue what is being asked for. Thanks Dan Michalowski [email protected]