Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Micrsoft's monstrosity, Windows 10, screwed up Firefox AGAIN!!!

more options

Microsoft's latest screwup of it's monstrosity called "Windows 10" has left me with no bookmarks, stored passwords, or any other information stored with Firefox. How do I recover this info? Please use simple words as I am NOT "computer friendly".

Microsoft's latest screwup of it's monstrosity called "Windows 10" has left me with no bookmarks, stored passwords, or any other information stored with Firefox. How do I recover this info? Please use simple words as I am NOT "computer friendly".

Ọ̀nà àbáyọ tí a yàn

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

more options

Ọ̀nà àbáyọ Tí a Yàn

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.

more options

Can you describe in more detail what happened leading up to the problem?

For example, did Windows do a major update? Or did it crash hard?

Did Firefox mention a problem starting up such as: can't find your profile, or need to create a new profile?

By the way, before doing heavy troubleshooting, I always suggest doing a regular shutdown and restart of Windows in case there is a transient problem with permissions or file locks that prevents Firefox from accessing its data.