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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Why won't Firefox work all of a sudden? Reports sent each time..

  • 3 iimpendulo
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  • Impendulo yokugqibela ngu Rianza

Rianza
Rianza
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For about a week now I've not been able to start Firefox as it crashes each time immediately I try. Reports have been automatically sent each time. I've uninstalled then tried to install other versions without success....

Thanks

For about a week now I've not been able to start Firefox as it crashes each time immediately I try. Reports have been automatically sent each time. I've uninstalled then tried to install other versions without success.... Thanks

Isisombulu esikhethiweyo

Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

Since yesterday we have a lot of crashes with Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

If you do not have Rapport or Roboform, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

Funda le mpendulo kwimeko leyo 👍 1

All Replies (3)

Swarnava Sengupta
Swarnava Sengupta
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

knorretje
knorretje
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Isisombululo esiKhethiweyo

Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

Since yesterday we have a lot of crashes with Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

If you do not have Rapport or Roboform, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

Rianza
Rianza Umnini wombuzo
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Hi, thank you for your help - I was running Rapport for extra security, I've now disabled it and Firefox is working again.... woohoo!!

Well done you......  :)