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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Account locked out for no reason

wudsterFF
wudsterFF
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Have Firefox account need to be reconnected and when I did it locked my account saying the email had been returned.

The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data.

Please can someone unlock my account

Have Firefox account need to be reconnected and when I did it locked my account saying the email had been returned. The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data. Please can someone unlock my account
Iqhotyoshelwe imifanekiso ekwisikrini

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, is the primary email address on your account a Gmail address? Google has been having some outages. The Gmail server may be rejecting messages to your account from the Firefox Account server, or server response may be very intermittent.

I suggest waiting until we hear more from the Firefox Accounts team on whether they can do something on the back end for all Gmail users affected by lockouts (once Gmail is fully back to normal). Until then, sorry!