Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Logging in to NHL.com goes to main page as if I haven't logged in

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Shadow110

davek480
davek480
more options

Geetings:

I am trying to login in to nhl.com using Firefox 57.0.1 in Windows 10 Pro. I can enter my credentials and click submit with no problems but when the main page is loaded, it's as if I never logged in. Clicking on the user icon on the main page gives me the option to "login" even though I should already be logged in. I also cannot view protected content (NHL.tv streaming in this case).

Using the same version of Firefox in Windows 7 Pro does not exhibit this problem. I can also login to NHL.com in Chrome and Edge on the same workstation with no problem. I have tried both the 32 and 64 bit version of Firefox, but the result is the same. I even rolled back to an earlier version of Firefox but still the same.

I'm thinking this is something specific to Windows 10, but it makes no sense since I don't have this problem in other browsers on the exact same Win 10 Pro laptop.

Any ideas?

Thanks in advance...

Geetings: I am trying to login in to nhl.com using Firefox 57.0.1 in Windows 10 Pro. I can enter my credentials and click submit with no problems but when the main page is loaded, it's as if I never logged in. Clicking on the user icon on the main page gives me the option to "login" even though I should already be logged in. I also cannot view protected content (NHL.tv streaming in this case). Using the same version of Firefox in Windows 7 Pro does not exhibit this problem. I can also login to NHL.com in Chrome and Edge on the same workstation with no problem. I have tried both the 32 and 64 bit version of Firefox, but the result is the same. I even rolled back to an earlier version of Firefox but still the same. I'm thinking this is something specific to Windows 10, but it makes no sense since I don't have this problem in other browsers on the exact same Win 10 Pro laptop. Any ideas? Thanks in advance...

All Replies (1)

Shadow110
Shadow110
more options

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.