We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-65106c35-d6f8-4b57-93da-4e79e2160328 bp-58f68c2c-f48d-4836-9d50-c2e202160328 bp-d6633a93-95a1-4d44-87bc-92c7c2160325 bp-c9ab7bfb-6279-4391-8d14-92b2c2160325 bp-95aa90b7-6ab9-4d95-bc3d-f134b2160324

That is a problem with Applian software (freecorder).

If you have either of the Applian Technologies programs Freecorder or Replay Media Catcher in combination with Norton/Symantec security software (and possibly some other security software) then this can cause the crashes.

Please at least temporarily uninstall the Freecorder software, and then update Firefox.

• Update Firefox to the latest release

Does that solve the problem or at least help. Please post back to say what you did and how you get on.

We are not always certain what causes those particular crashes. The commonest cause is the use of "Freecorder" by "Applian Technologies". You may have to uninstall that. I see FLVSrvLib.dll is present in your report details and that is from Freecorder.

Those crashes have also been associated with software from Kaspersky & Norton & again I see IPSEng32.dll indicating you use Norton software. _{(You probably also have software from Trusteer Rapport as I see RapportGP.dll & RapportUtil.dll Trusteer software is mentioned in the Firefox Release notes for Fx44 & Fx45 as being known to cause issues)}

Forum notes

• Your reports for Crash ID
  1. bp-58f68c2c-f48d-4836-9d50-c2e202160328
     bp-c9ab7bfb-6279-4391-8d14-92b2c2160325
  2. bp-65106c35-d6f8-4b57-93da-4e79e2160328
  3. bp d6633a93-95a1-4d44-87bc-92c7c2160325
• Crash Signature
  1. PR_Read | GetStatusFileContents<T>
  2. nsZipItem::RealSize
  3. EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
• Related bug Bug 1205987 - startup crash in PR_Read | GetStatusFileContents<T> with freecorder app

I have removed the freecorder software and firefox is working now. Thanks for taking your time to help sort out my problem.