You don't have Flash installed, so it can't be running now. # Restart Windows. #Bring up Firefox, and install Flash from http://get.adobe.com/flashplayer/ but before you install, uncheck the Security Scan Plus. It has nothing to do with Flash Player and such additional baggage during installation is known as crapware. Only install the Flash Player. #If the installation does not start use "Ctrl+J" to find the downloaded install and run it. #When the install actually begins in an installation window, bring Firefox down with "Alt+F" (File) > Exit. #If the installation does not proceed, then bring up the Windows Task Manager ("Ctrl+Alt+Del"), click on the "Processes" tab of the WTM and look for firefox.exe and plugins-container.exe and terminate if running. #When the installation completes, restart windows, then bring up Firefox #Check your Flash installation at http://www.adobe.com/software/flash/about/ to show that you have the latest Flash installed. (don't press the play now button). #Check all of your Firefox plug-ins at http://www.mozilla.org/plugincheck/