I just cancelled the certificate - and the emails have downloaded.

Is it okay to continue with the POP3 settings which have now transferred into TB - or is it better to uninstall both TB and Eudora from the new laptop, put the saved copy of the Eudora OSE files on an external hard drive, reinstall Eudora OSE with IMAP TLS settings, and then reinstall TB 5.0? [Or will the saved copy of Eudora OSE with her thousands of emails automatically retain the POP settings?]

I just tried to send an email from her email address in TB 5.0 to my email address and an error box has come up: "5.7.1 (my email address) Relaying denied. IP name lookup failed [95.144.50.218]. Please check the message recipient and try again." But the email address is accurate.

I clicked okay on the error message and another box says: "The message could not be sent because the connection to SMTP server vip.me.uk was lost in the middle of the transaction. Try again or contact your network adminstrator.

I see that the outgoing port in TB settings is 25. Her network site says it should be 587 - for her current settings.

Is there any benefit in keeping the POP3 but changing to the TLS settings: port 995 / port 110 - and putting SSL/TLS in the 'connection security' instead of the current 'none'?

In 'authentication method' in TB settings it says 'password, transmitted insecurely'

Would it be better to go back to the old laptop and migrate Eudora 7 to an early TB version?

Rachel, I don't want to get in the way with you and Matt, but when I left you yesterday, I thought you were already converting to recent Thunderbird. I did a trial run for you, setting up OSE, and then installing TB 91 on top of it with no problems. Matt is right: don't worry about connection issues until you're at a current version.

You're not getting in the way! Should I just update to the current version and see what happens? At the moment I can receive (but with an error message) but I can't send (with the error message I've mentioned).

Yes, I would update. Yes, change port to 587 and TLS and 995 and TLS.

At the moment in TB 'incoming' authentication is 'normal password' and outgoing is 'no authentication' - is that ok or should I change outgoing to 'normal password'?

You want authentication for network security. Normal Password - yes.

I've changed all that - and also added the user name which was missing in 'outgoing'.

I've just tried to send an email to myself again but it won't go. It says ' connection to SMTP server vip.me.uk timed out.

Does TB automatically offer me updated versions. I can't see an 'update' option in the 'help' menu.

The 'Security' tab on the menu shows that my email address wasn't found - and the message that wouldn't send wasn't digitally signed or encrypted.

Before I migrated to TB, I was able to send an email from Eudora OSE.

At tools>preferences>general scroll down a bit and you'll see update settings. I suggest you set to OFF, since you have had some antivirus issues. Your goal, I think, is to get her a stable version for now. Let updating be a future challenge.

I suggest you post screen shots of your server settings, input and output, as that may help in figuring out your issues. If you're receiving message that the email id is incorrect, that indicates you may have entered it incorrectly.

I've turned off the updates

BTW she's still using a really old 5 character password. Could that be an issue?

The email setting may require adding the domain as well, e.g., the @ and letters to the right. The password is probably okay.

Just realised I duplicated the incoming. Here's the outgoing.

Her email address with the domain is on the Default Identity page of the setting. Is that sufficient. See attachment.

I've also attached the advice vip.me give for server settings.

server settings advice from vip

Okay, usually smtp can be either/or, but if they want 465, the then set it. Then, try receiving and sending and let me know.