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Special feature of Firefox... loading blank pages

  • 7 replies
  • 25 have this problem
  • 1 view
  • Last reply by user846364

user846364
user846364
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Yes, it's an old chestnut this one: various pages loading completely blank. I have no security issues – ran combofix just in case – everything is working OK... except Firefox and its blank pages.

I followed advice given in the following post and there were no suspicious addons:

http://support.mozilla.org/en-US/questions/940483

I load these blank pages in IE without any problems - If it’s simply a question of updating Firefox I shall do so, but this shouldn’t be happening in the first place.

Yes, it's an old chestnut this one: various pages loading completely blank. I have no security issues – ran combofix just in case – everything is working OK... except Firefox and its blank pages. I followed advice given in the following post and there were no suspicious addons: http://support.mozilla.org/en-US/questions/940483 I load these blank pages in IE without any problems - If it’s simply a question of updating Firefox I shall do so, but this shouldn’t be happening in the first place.

All Replies (7)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hi, can you update your firefox and try again. goto Help->About Firefox and it will be automatically updated.

user846364
user846364 Question owner
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Alright, I'll update.

But if it doesn't solve the issue... I'll be back.

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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LordChilde, yes sure.Report us back.

user846364
user846364 Question owner
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Surprise, surprise... after updating, some pages still load blank.

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
user846364
user846364 Question owner
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Lost all my addons after reset… what a hoot! A waste of time.

Then I read Cor-el’s post: “Do NOT reset”

Clearing cache made no difference, but deleting cookies did... most recent blank pages on Soundcloud and T-mobile now load normally. However, when my mobile broadband signal is poor I still get the occasional completely blank page. Yet this blank page problem affects neither IE or Chrome no matter how slowly the page loads.