Firefox 50.0 (Ubuntu 16.04 LTS) incorreclty redirects me to my bank's mobile link (Chase) as if detecting my PC as a mobile device. How to fix it???
After logging in with my username / password credentials to my on-line banking, the browser redirects me as a mobile device from my PC. I called chase customer support and assured me that this is a browser issue because I was able to access the desktop chase website to log in. Also, I was able so successfully access the full desktop website only a few hours ago. I don't know what changed since then. Please help!
Application Basics
Name: Firefox Version: 50.0 Build ID: 20161114144739 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Linux 4.4.0-47-generic Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false
Crash Reports for the Last 3 Days
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Extensions
Name: Application Update Service Helper Version: 1.0 Enabled: true ID: [email protected]
Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: [email protected]
Name: Pocket Version: 1.0.5 Enabled: true ID: [email protected]
Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: [email protected]
Name: Web Compat Version: 1.0 Enabled: true ID: [email protected]
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile WebGL2 Renderer: (no info) Hardware H264 Decoding: No Audio Backend: pulse GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Sandybridge Mobile Driver Version: 3.0 Mesa 11.2.0
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0 Decision Log HW_COMPOSITING: blocked by default: Acceleration blocked by platform OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
Important Modified Preferences
accessibility.blockautorefresh: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161114144739 browser.startup.homepage_override.buildID: 20161114144739 browser.startup.homepage_override.mstone: 50.0 browser.tabs.remote.autostart.2: true browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20161025170400 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true dom.push.userAgentID: e753f1e29adc43eaa2dc33a3c4ff7999 extensions.lastAppVersion: 50.0 font.internaluseonly.changed: false media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1471540750 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161114144739 media.gmp-manager.lastCheck: 1479616148 media.gmp.storage.version.observed: 1 media.webrtc.debug.aec_log_dir: /tmp media.webrtc.debug.log_file: /tmp/WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1478625891 places.history.expiration.transient_current_max_pages: 79943 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: 0 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: na_letter print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 security.ssl.errorReporting.automatic: true services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1479609024 services.sync.lastSync: Sat Nov 19 2016 21:17:04 GMT-0800 (PST) services.sync.numClients: 2 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1478625891
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.26.2 Version in use: 3.26.2
NSSSMIME Expected minimum version: 3.26.2 Version in use: 3.26.2
NSSSSL Expected minimum version: 3.26.2 Version in use: 3.26.2
NSSUTIL Expected minimum version: 3.26.2 Version in use: 3.26.2
Experimental Features
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true
Chosen solution
I do note repeated mention of mobile in your graphics section. However I do not see any preferences changes that may be involved with this. I do use Ubuntu 16.04 but quite possibly some of this issue is hardware related.
Is the site
I suppose it is worth trying once signed on editing the URL in the Firefox address bar removing the /online/digital/mobile-banking.html or whatever. (I do not know what the actual URL is you will see)
A more obvious potential solution is to clear the cache and Cookies for the site.
- The Keyboard Shortcut Ctrl+F5 will override any cached info
- These instructions explain how to : Clear cookies and site data in Firefox_delete-cookies-for-a-single-site
TAKE CARE only do any of this whist trying to view information not whilst making any transactions. Clearing cookies will sign almost certainly sign you out if you are logged in. So initially try it whilst not signed in, but you may need to be signed in to clear all the cookies. Only try any of this on a day when you need to do something important as you could temporarily lose access to the banking site and for instance need your password resetting.
Have you tried an alternative Browser such as Chromium ? If that works ok it does prove it is a Firefox issue.
Read this answer in context 👍 0All Replies (2)
Chosen Solution
I do note repeated mention of mobile in your graphics section. However I do not see any preferences changes that may be involved with this. I do use Ubuntu 16.04 but quite possibly some of this issue is hardware related.
Is the site
I suppose it is worth trying once signed on editing the URL in the Firefox address bar removing the /online/digital/mobile-banking.html or whatever. (I do not know what the actual URL is you will see)
A more obvious potential solution is to clear the cache and Cookies for the site.
- The Keyboard Shortcut Ctrl+F5 will override any cached info
- These instructions explain how to : Clear cookies and site data in Firefox_delete-cookies-for-a-single-site
TAKE CARE only do any of this whist trying to view information not whilst making any transactions. Clearing cookies will sign almost certainly sign you out if you are logged in. So initially try it whilst not signed in, but you may need to be signed in to clear all the cookies. Only try any of this on a day when you need to do something important as you could temporarily lose access to the banking site and for instance need your password resetting.
Have you tried an alternative Browser such as Chromium ? If that works ok it does prove it is a Firefox issue.
Clearing the cache and cookies for the site worked for me.
Thank you so much John99.