T-Bird conitnues to download same messages
With the latest update 102.1.2 T-bird continues to download the same messages for some mail. These are deleted then with the next "Check mail" operation it re-downloads the same messages.
Not all but several.
I have "repaired" folders and compacted all. The settings for all servers are set to not leave mail on server.
If I use Gmail directly from web browser and delete the message it is then gone, but otherwise some continue to repeatedly download.
How to fix this annoying issue that started with this recent release?
Tnx Bruce
การตอบกลับทั้งหมด (12)
Do you still see this issue when using version 102.2.0 and Thunderbird started in troubleshooting mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Is this an imap account?
Not an imap account and it is happening with 2 different Gmail accounts. Only since the recent 2 updates.
If I do not log into the Gmail accounts using Firefox browser and delete the messages they will continue non stop to be down loaded by T-bird with every mail check. This is NOT every message only those that are "newsletters' and tech forum updates.
log into the Gmail account using a browser and clear the spam folder. Generally with pop accounts recent mail repeatedly downloading is caused by anti virus program unable to cope with malformed emails (Mostly they will appear in the spam folder) so the download starts, drops when it gets to the malformed one, then the connection times out. Thunderbird does not complete the fetch because it timed out and next time is gets the same mails over again until it gets to the malformed one again.
That does not solve the issue. All spam has been cleared and those message are not the ones downloaded
The messages that continue being downloaded are those Google "assumes" are those listed as "Forums."
This T-Bird behavior began with the recent update 2 versions back.
All regular mail is downloaded only once.
Still puzzled.
Have you changed your setting in gmail web site to tell google not to decide what is a mailing list entry?
You are puzzled, I am just plain confused. Please post the information shown in more troubleshooting information on the help menu (copy to clipboard and paste into a reply here on the forum)
I do not know what this setting is in Google "tell google not to decide what is a mailing list entry?" Nothing has been changed to my knowledge that coincides with the recent T-Bird Update.
Trouble shooting info pasted into 2 following replies as it exceeds 10,000 character limits here.
Application Basics
Name: Thunderbird Version: 102.2.0 Build ID: 20220822195114 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.2.0 OS: Windows_NT 10.0 19044 OS Theme: Launcher Process: Enabled Multiprocess Windows: 0/0 Fission Windows: 0/0 Enabled by default Remote Processes: 3 Enterprise Policies: Active Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 31.8 GB Disk Space Available: 35.8 GB Mail and News Accounts account3: INCOMING: account3, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, OAuth2, true
account4: INCOMING: account4, , (pop3) pop.gmail.com:995, SSL, OAuth2 OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, OAuth2, true
account5: INCOMING: account5, , (none) Local Folders, 0, passwordCleartext
account6: INCOMING: account6, , (rss) News & Blogs, 0, passwordCleartext
account7: INCOMING: account7, , (pop3) pop.gmail.com:995, SSL, OAuth2 OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
Calendar Settings
Home
Name Value
Name: Type: storage Disabled: Username: URI: Refresh Interval: Read-only: Suppress Alarms: Cache Enabled: iMIP Identity: id4 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: true Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8 Extension: 1 GPU: 1
Add-ons
Name Type Version Enabled ID
Amazon.com extension 1.1 true [email protected]
Bing extension 1.0 true [email protected]
Bitdefender Toolbar extension 24.22.0.13 true [email protected]
DuckDuckGo extension 1.0 true [email protected]
Google extension 1.0 true [email protected]
Manually sort folders extension 2.2.1 true [email protected]
Wikipedia (en) extension 1.0 true [email protected]
Security Software
Type: Name
Antivirus: Bitdefender Antivirus Antispyware: Firewall: Windows Firewall
Graphics
Features Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics P630 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1338) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d) WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recor
GPU #1
Active: Yes Description: Intel(R) UHD Graphics P630 Vendor ID: 0x8086 Device ID: 0x3e94 Driver Version: 30.0.101.1338 Driver Date: 1-20-2022 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 08201028 RAM: 0
GPU #2 Active: No Description: NVIDIA Quadro P600 Vendor ID: 0x10de Device ID: 0x1cbc Driver Version: 30.0.15.1236 Driver Date: 4-4-2022 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_9df84b1d08920175\nvldumd.dll Subsys ID: 08201028 RAM: 4096
Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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 Display0: 1920x1080@60Hz scales:1.000000|1.000000 DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0 OverlaySupport: NV12=Direct YUV2=Direct BGRA8=Software RGB10A2=None GPUProcessPid: 35452 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: available by default D3D11_COMPOSITING: available by default DIRECT2D: available by default D3D11_HW_ANGLE: available by default GPU_PROCESS: available by default WEBRENDER: available by default WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default WEBRENDER_OPTIMIZED_SHADERS: available by default WEBRENDER_ANGLE: available by default WEBRENDER_DCOMP_PRESENT: available by default WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION: available by default VIDEO_OVERLAY: available by default HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): NaNms (NaN)
Output Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Speakers/Headphones (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280820&REV_1000\4&366f4cde&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Echo Cancelling Speakerphone (C2723H) USB\VID_413C&PID_C028&MI_00\b&747d618&0&0000 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
DELL C2723H (Intel(R) Display Audio) HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&366f4cde&0&0201 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Headphones (Realtek USB Audio) USB\VID_0BDA&PID_4014&MI_00\a&ed3730&3&0000 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Input Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Jack Mic (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280820&REV_1000\4&366f4cde&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
Echo Cancelling Speakerphone (C2723H) USB\VID_413C&PID_C028&MI_00\b&747d618&0&0000 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Stereo Mix (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280820&REV_1000\4&366f4cde&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
Microphone Array (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280820&REV_1000\4&366f4cde&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\batnc\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\batnc\AppData\Roaming\Thunderbird\Profiles\v9hnqg82.IETimport\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\batnc\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Mozilla Thunderbird\crashreporter-override.ini
Important Modified Preferences
accessibility.lastLoadDate: 1496868204 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 196160 browser.cache.disk.capacity: 696320 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.telemetry_report_ID: 2 browser.download.folderList: 2 browser.download.useDownloadDir: true browser.search.region: US browser.zoom.full: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 102.2.0 font.internaluseonly.changed: true font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.monospace.x-western: 16 font.size.variable.x-western: 15 gfx.crash-guard.d3d11layers.appVersion: 78.14.0 gfx.crash-guard.d3d11layers.deviceID: 0x3e94 gfx.crash-guard.d3d11layers.driverVersion: 27.20.100.9126 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.d3d11video.appVersion: 78.12.0 gfx.crash-guard.d3d11video.deviceID: 0x3e94 gfx.crash-guard.d3d11video.driverVersion: 27.20.100.9126 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 91.12.0 gfx.crash-guard.wmfvpxvideo.deviceID: 0x3e94 gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1338 gfx.direct3d.last_used_feature_level_idx: 0 idle.lastDailyNotification: 1661598627 layers.mlgpu.sanity-test-failed: false media.benchmark.vp9.fps: 195 media.benchmark.vp9.versioncheck: 1 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1661337540 places.history.expiration.transient_current_max_pages: 121363 plugin.disable_full_page_plugin_for_types: image/png,image/tiff plugin.flash.lastmod_hi: 374 plugin.flash.lastmod_lo: 1541915418 plugin.importedState: true plugin.state.flash: 0 privacy.donottrackheader.enabled: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1661598627659 security.osreauthenticator.password_last_changed_hi: 746903 security.osreauthenticator.password_last_changed_lo: 358886632 security.sandbox.content.tempDirSuffix: {3540a0b3-90ef-4ad0-9750-0b55eef02c30} security.sandbox.plugin.tempDirSuffix: {0e4d1187-fc96-4ba6-b35c-a278d4b60d6a} signon.importedFromSqlite: true storage.vacuum.last.index: 1
Run thunderbird in troubleshooting mode for a while. Hold shift when you start it and continue when prompted and see if you still see the issue.
That will exclude your addins. Especially the toolbar from bitdefender which has been the source of issues in the past.