ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Need help with firefox crashing constantly

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

Constantly getting crashes - have tried to re-install (which didn't work) and lost all bookmarks and saved passwords. How can I fix?

Constantly getting crashes - have tried to re-install (which didn't work) and lost all bookmarks and saved passwords. How can I fix?

การตอบกลับทั้งหมด (4)

more options

Hi, sorry to hear that. please submit the bp- files as pictured and instructed so they turn up as URL's on this end. Only need last 5. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

mjory said

. . . and lost all bookmarks and saved passwords.

Once we fix the main issues, we'll work on trying to restore your data.

more options

This has been going on for far too long.....what's going on? It's very inconvenient to lose one's bookmarks and all saved passwords.

more options

Pkshadow said

Hi, sorry to hear that. please submit the bp- files as pictured and instructed so they turn up as URL's on this end. Only need last 5.
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support