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Firefox crashes

  • 2 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

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Fresh install of windows 8.1 64 bit with firefox 31 and deepfreeze 7.22 on 2 GB RAM 500 GB HDDD and Inte Core 2 6300 @ 1.86 GHz once i open a third tab or navigate within 3-4 links, and some times on firefox startup the browser crashes. Is there any suggestions that i could fix that ?

Fresh install of windows 8.1 64 bit with firefox 31 and deepfreeze 7.22 on 2 GB RAM 500 GB HDDD and Inte Core 2 6300 @ 1.86 GHz once i open a third tab or navigate within 3-4 links, and some times on firefox startup the browser crashes. Is there any suggestions that i could fix that ?

การตอบกลับทั้งหมด (2)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Can you start Firefox in Safe Mode by holding down the Shift/Options key?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled