Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Firefox won't open, I get this message: XULRunner - Platform version 8.0.1 is not compatible with miniVersion>=7.0.1maxVersion<=7.0.1.

  • 3 ప్రత్యుత్తరాలు
  • 2 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 4 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

more options

When I try to start up Firefox, I immediately get a samll window with the above message. It looks like this: XULRunner Platform version 8.0.1 is not compatible with miniVersion>=7.0.1 maxVersion<=7.0.1

When I try to start up Firefox, I immediately get a samll window with the above message. It looks like this: XULRunner Platform version 8.0.1 is not compatible with miniVersion>=7.0.1 maxVersion<=7.0.1

ప్రత్యుత్తరాలన్నీ (3)

more options

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.

See:

more options

Thank you! I don't use ZoneAlarm Extreme Security but I will try to do the reinstall anyway. Internet Explorer doesn't open either. Not sure how I am going to get another browser to download it when I can't access the Internet?

more options

Be sure to delete the Firefox program folder before (re)installing Firefox as the usual cause of this problem in that not all files got updated properly and some .ini files like application.ini and platform.ini are still older versions.