Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Firefox 30.00 did not freeze up but Firefox 31.00 does freeze up even thought I have re-installed it twice - why is that?

  • 1 ప్రత్యుత్తరం
  • 31 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 3 వీక్షణలు
  • చివరి సమాధానమిచ్చినది guigs

dhamildogg
dhamildogg
more options

I had Firefox 30.00 installed on my current computer (Windows 8.1 - patches up to date) and it worked fine.

I installed Firefox 31.00 on my current computer (Windows 8.1 - patches up to date) and the Firefox tabs keep freezing. I can click on the X on the right side of the tab but it doesn't close the tab.

My whole system and internet connection are the same as when I had Firefox 30.00 installed. Why is Firefox 31.00 freezing?

Thanks,

Dick Hamilton

I had Firefox 30.00 installed on my current computer (Windows 8.1 - patches up to date) and it worked fine. I installed Firefox 31.00 on my current computer (Windows 8.1 - patches up to date) and the Firefox tabs keep freezing. I can click on the X on the right side of the tab but it doesn't close the tab. My whole system and internet connection are the same as when I had Firefox 30.00 installed. Why is Firefox 31.00 freezing? Thanks, Dick Hamilton

ప్రత్యుత్తరాలన్నీ (1)

guigs
guigs
more options

Hi Hamilton, I do not know why Firefox hangs on your computer when reinstalling version 31 twice. However I would be happy to help troubleshoot in order to find out.

Please first try safe mode to see if this being caused by an interaction when an add on: Diagnose Firefox issues using Troubleshoot Mode

Next: Firefox hangs or is not responding - How to fix