Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

MSN only showing partial page

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by tfinniii

tfinniii
tfinniii
more options

Don't know when this started ,but can only see the full page of MY MSN in IE Tab 2 Options. Have windows 7,turned off all add blockers and still only partial page shows,also videos don't load or in IE ,says video format not supported. Works in safe mode ,any clues as to what is causing this (firefox related?).

Don't know when this started ,but can only see the full page of MY MSN in IE Tab 2 Options. Have windows 7,turned off all add blockers and still only partial page shows,also videos don't load or in IE ,says video format not supported. Works in safe mode ,any clues as to what is causing this (firefox related?).

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The "video format not supported" error message is about the HTML5 media player.

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
tfinniii
tfinniii கேள்வியின் உரிமையாளர்
more options

I can't see any problem with my extensions as I have not added any in this time frame. The rest of the stuff you suggested either did not work or has had no effect! It's probably a firefox update that has caused this problem and will have to use google to overcome yet another problem!

tfinniii மூலமாக திருத்தப்பட்டது