Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I delete random files in my picture file; I cannot open them and never downloaded them.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by Banban

Periodically, icons will appear in my picture file on random dates--the icons look like little pages, and there are often many of them (see screen shot below). I cannot open them because their format cannot be found. Some can be deleted to the "Trash" bin, others cannot be deleted at all. What are these files and how do I a.) get rid of them; and, b.) prevent them from appearing in my picture file again? Have I been hacked?

Periodically, icons will appear in my picture file on random dates--the icons look like little pages, and there are often many of them (see screen shot below). I cannot open them because their format cannot be found. Some can be deleted to the "Trash" bin, others cannot be deleted at all. What are these files and how do I a.) get rid of them; and, b.) prevent them from appearing in my picture file again? Have I been hacked?
Attached screenshots

All Replies (1)

It is a Windows 7 issue, you are not in the right place to solve your problem.

However, I see on you screenshot that your files are shortcuts (there is arrow in the lower left corner) and not real files. If these shortcuts are not linked to any file, it is normal you cannot open them.

Check the Properties panel (right-click on one icon to open the popup) for the Slot value.