Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New Sync not working (/questions/1007210)

  • 1 பதிலளி
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 21 views
  • Last reply by guigs

cknighton
cknighton
more options

Hi Using FF version 31 on windows 8.1 (work PC) and FF latest version on new mac (installed new yesterday). Imported bookmarks from Chrome and set up FF on mac. Installed FF on windows 8.1 today and logged in sync. Message that sync will start momentarily but hours later no activity - I assume this is a quick sync process. Please can you assist with a solution? Many thanks! Craig

Hi Using FF version 31 on windows 8.1 (work PC) and FF latest version on new mac (installed new yesterday). Imported bookmarks from Chrome and set up FF on mac. Installed FF on windows 8.1 today and logged in sync. Message that sync will start momentarily but hours later no activity - I assume this is a quick sync process. Please can you assist with a solution? Many thanks! Craig

All Replies (1)

guigs
guigs
more options

Hi Craig(cknighton),

Could you please paste some of the error logs into a pastebin.mozilla.org for further investigation.

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here