Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

I refuse to do this. I am not going to lose all my log-ins every time I want to go to an "offending" site. You should not have to do that. That's not a solution, it's an admission of an unacceptable browser defect.

Reload the webpage while bypassing the cache using one of the following steps:

• Hold down the Shift key and click the Reload button with a left click.

OR

• Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
• Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

It's not the add-ons or any such thing. In fact, of the many problems I've had with Firefox (and for as many questions as I've asked, I've only actually posted a few of my problems), NEVER have any add-ons, plug-ins or extensions caused me any problem with the browser.

I do want to make that crystal clear, because you wite everyone the same generic responses, which are already in the help section before we even get to the point of asking these questions. ALWAYS, we're pointed to the add-ons. It's almost never the add-ons.

The cmsimg.detnews.com server seems to store images that are retrieved via specific GET data appended to the link (Tools > Page Info > Media).

• http://cmsimg.detnews.com/apps/pbcsi.dll/bilde?Avis=C3&Dato=20131114&Kategori=SPORTS0202&Lopenr=311140111&Ref=AR&MaxW=310&Border=0

If such links aren't working the you may have an ad-blocker or other content blocker active.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Is the issue on the Photo Gallery site? http://apps.detroitnews.com/apps/multimedia/index.php

If not, could you give a URL of an article that has this problem?

The only thing that I think could mess the loading of this process up is my Windows Firewall. Would that affect it?

No,

When I go to the photo galleries, specifically, they always load properly. It's only when the gallery is embedded within the article that I often get trouble.