We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

http://crash-stats.mozilla.com/report/index/bp-85503419-cd5c-4d80-be13-21d9c2130113 http://crash-stats.mozilla.com/about/throttling http://crash-stats.mozilla.com/report/index/bp-6f61012e-7548-4d1d-8cf4-8e9312130113 http://crash-stats.mozilla.com/report/index/bp-bd1bb2a7-70fb-4b4e-b393-8c9042130113 http://crash-stats.mozilla.com/report/index/bp-858edb9b-42f3-4dd5-bb3e-c28ba2130113

There appears to be a little over 50 crash reports in the list at this time. Thank you.

All those crashes appear to be related to Norton Confidential 2012 / 2013. Norton needs to come up with a patch for that issue.

For reference, here is the Bug report.
https://bugzilla.mozilla.org/show_bug.cgi?id=783369

(Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html