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i cant open any thing in firefox instea of google search also i cant open if i browe i got error message "unable to connect"

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  • Last reply by cor-el

Palpap
Palpap
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Unable to connect

Firefox can't establish a connection to the server at www.google.com. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Unable to connect Firefox can't establish a connection to the server at www.google.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I have had a look into this and all you need to do is update to the latest version of Firefox. You can read more about how to do this here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

the-edmeister
the-edmeister
  • Moderator
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See if this support article helps you: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What security software do you have?

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.