Firefox has just stopped working properly when I search on click on a link nothing happens - new download and up date yesterday - MS browsers operating OK
example put youtube address in address bar and clicked - nothing happened https://www.youtube.com/watch?v=DXNnXAd-WVE for 5 minutes + closed App then reopened and tried again - clicked on YouTube (Top Site) and again nothing seemed to happen then while I was typing this Firefox opened the original page https://www.youtube.com/watch?v=DXNnXAd-WVE but all that was shown was a blank video screen with the downloading circle 5 minutes later no change - so what is blocking the system? and retaining old data ?
All Replies (1)
Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
then
TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:
If is your Profile :
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Note: Any customization will revert back to default, you will also need to reinstall Extensions.
Please let us know if this solved your issue or if need further assistance.