Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

setting up new account

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by christ1

Freemills
Freemills
more options

I'm trying to add an existing account via manual configuration, but I'm getting the message: Thunderbird failed to find the settings to your email account.

For Incoming, I'm supposed to use the following: IMAP Server hostname: [domain name] Port: 143 SSL: SSL/TLS Authentication: Normal password

But every time I hit SSL/TLS, my Port changes to 993 automatically. When I go back to change Port to 143, my SSL changes to Autodetect, and same thing happens with Authentication. How can I set it up without changes happening automatically?

I'm trying to add an existing account via manual configuration, but I'm getting the message: Thunderbird failed to find the settings to your email account. For Incoming, I'm supposed to use the following: IMAP Server hostname: [domain name] Port: 143 SSL: SSL/TLS Authentication: Normal password But every time I hit SSL/TLS, my Port changes to 993 automatically. When I go back to change Port to 143, my SSL changes to Autodetect, and same thing happens with Authentication. How can I set it up without changes happening automatically?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
[domain name] Port: 143 SSL: SSL/TLS Authentication: Normal password

Port 143 is the standard IMAP port with no security. IMAP with SSL/TLS uses port 993. Check again with your email provider about the correct settings.