Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not start at all

  • 1 jibu
  • 1 ana tatizo hili
  • 11 views
  • Last reply by philipp

sid.robinson
sid.robinson
more options

New versions of Firefox will not start and only bring up the crash reporter. I've tried starting in safe mode, I've deleted/created new Profiles and I've uninstalled/installed Firefox over and over. I can still download 28.0 and it has no problem opening. Below is the latest Crash ID from 35.0

Crash ID: bp-4ac8fb2d-9a2a-4a6a-a9e4-06cc42150125

New versions of Firefox will not start and only bring up the crash reporter. I've tried starting in safe mode, I've deleted/created new Profiles and I've uninstalled/installed Firefox over and over. I can still download 28.0 and it has no problem opening. Below is the latest Crash ID from 35.0 Crash ID: bp-4ac8fb2d-9a2a-4a6a-a9e4-06cc42150125

All Replies (1)

philipp
philipp
  • Moderator
more options

hello sid.robinson, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program.