Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Cannot select "Save Passwords" box

yahoo2
yahoo2
more options

Using v. 78.0.2 (64-bit)

I have Firefox and Lockwise on my system. Several weeks ago, Firefox stopped asking to save passwords. But when I go to the Privacy & Security page, the checkbox for "Ask to save logins & passwords" is greyed out. The boxes below it, "Autofill", "Suggest passwords", "Show alerts" are all checked, but the only one I can toggle is "Show alerts".

I'm concerned I might have a virus?

Using v. 78.0.2 (64-bit) I have Firefox and Lockwise on my system. Several weeks ago, Firefox stopped asking to save passwords. But when I go to the Privacy & Security page, the checkbox for "Ask to save logins & passwords" is greyed out. The boxes below it, "Autofill", "Suggest passwords", "Show alerts" are all checked, but the only one I can toggle is "Show alerts". I'm concerned I might have a virus?
Bifogade skärmdumpar

Alla svar (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi yahoo2, one possible reason for the box to be disabled is if Firefox is running in Automatic Private Browsing mode. If you scroll down the Privacy & Security panel a bit to the History section, do you have either of these:

  • Firefox will: Never remember history
  • Firefox will: Use custom settings for history + [x] Always use private browsing mode

If you are not using automatic private browsing, could you check whether there is a policy set that might affect Lockwise. To see that, type or paste about:policies in the address bar and press Enter to load that internal page. Are there any active policies?