How do I obtain my online banking information when this is the only account the settings do not allow me to access?
I can log into my Suntrust account (they have confirmed this at SunTrust tech support) but am unable to access information regarding my account profile, transaction history, etc. I was told by the Norton 360 support it is a compatibility issue with Mozilla (add-ons I believe?) and that Mozilla support could resolve the issue fairly easily by changing some settings.
Krejt Përgjigjet (1)
Could you describe the problem more specifically? After you log in, do you just get a blank page? Or a page where the links do not work? Are there any error messages?
Is the problem limited to PDFs (many sites present past statements in PDF format)?
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?