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Problem with support account password...length limit?

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If I try to have a password, say 13 letters long or so it keeps telling me that one set does not match the other. After 20 attempts I'm sure they do match and that it's some kind of error. When I reset my password to a 13ish letter long password, it gives me invalid password error due to this. What is the actual limit? Please remove it so we can have more secure passwords...

sorry if this is wrong place, could not find separate support forum for the support site itself.

If I try to have a password, say 13 letters long or so it keeps telling me that one set does not match the other. After 20 attempts I'm sure they do match and that it's some kind of error. When I reset my password to a 13ish letter long password, it gives me invalid password error due to this. What is the actual limit? Please remove it so we can have more secure passwords... sorry if this is wrong place, could not find separate support forum for the support site itself.

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