Thunderbird Community Forum

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

I use Thunderbird to download my email to my laptop (MacBook Air). I have 4 different email accounts that get downloaded -- 3 use POP. One uses IMAP. It is set up correctly with port 993 and security SSL. When I click on an IMAP message in my inbox, it opens blank, except for the subject line in the frame of the email. Sometimes it will fill out, but sometimes, especially lately, the blank message just sits there, taunting me.

I can read and respond to the message if I log onto the email server in a browser (Firefox, if it matters) but I want my messages on my laptop. I tried to switch to POP to see if that helps since my other 3 email servers work fine, but I can't make that work either. Thoughts? Thank you!

Incidentally, I do not need to save all my messages on my server. I'd be happy to delete them after a couple weeks, but I can't seem to make that happen either.

I use google to host my email account. I use Imap with TB 128.5.0 esr. MacOS 15.1.1.

Recently, maybe after last OS update, older emails stored in folders (synced with google mail) have zero body text. The same emails are fine on my ipad and phone.

I have check that all folders are subscribed and forced a sync.

Help!

Thank you!

Good morning, I had asked a question early on Saturday, but was unavailable the rest of the weekend so just now responding to associate Corey Bryan's answer. I had gotten a message that I am using an unsupported version and they recommend downloading the latest stable version. He said it appears that I'm on the "Release" channel and most likely want to be on the ESR channel. I also mentioned that I am a cave-man when it comes to anything computer and am very skittish about making any changes as I don't how to straighten out any errors that might occur. He asked me where I installed Thunderbird from and the answer is that I don't know. It was an IT guy that did it many years ago. So I guess my questions are, if I've been using this version for years, do I need to or should I update it? If so, if I click on the latest stable version of Thunderbird, will that change anything on my computer, aside from getting the newer version of T-Bird? And will my e-mails in Thunderbird look any different? Thanks very much for the help. Tony

I've updated my MacBook from MacOS 14 to 15.1.1 and it seems to have broken CardBook 97.5. I've checked for updates to the add-ons. I'll get in touch with the developers as well. Has anyone else experienced this?

How does one transfer addressbook entries from an old computer to a new one?

David from TB support wondered how I could get correspondence between help seekers and TB supporters when I followed the instructions I was given. I followed the instructions from November 9 and provided them in my email today. I suppose the problem is that I did/do not know how to place the entries from the old address book into a file that can be transferred from one computer to another. I assumed the file was abook.sqlite, automatically including all of my entries from the address book in the old computer. Apparently, this is not the case.

I need to know how to download into a file my entries from the address book in the old computer. Once that is done, I should be able to transfer that file to my new computer. I also need to know how to install the old entries into the new address book.

Thank you for your attention in this matter.

Hello, I would like to provide other users with the Thunderbird junk adaptive filter that I have developed to a certain level, but which file in the Thunderbird folder do I give them to do this?

Thanks for reading.

Hi everyone,

I've been using Thunderbird for a few months now and never had any problems until today when I've updated to 128.5.0esr. I'm using iCloud email and suddenly my Sent folder disappeared. When I started TB it showed up and disappeared after 2-3 seconds. It happened few times when I tried to restart TB however now it's permanently gone. I didn't change any settings and the folder is visible in Apple Mail or Spark, however it's gone from TB. Any idea what's going on? Please help.

Thanks, Szymon.

I am running thunderbird version 128.1.0 esr 64 bit. Right now thunderbird opens the email links to google chrome. How do I change thunderbird to open to Microsoft Edge browser?

duplicate of /questions/1475890 thread

I deleted a duplicate profile. I chose to NOT delete the data. Where is the data now? I know the data is supposed to be kept per http://kb.mozillazine.org/Profile_Manager#Deleting_a_profilebold text

Thunderbird v128.4.3ser (32-bit) setup with 4 accounts: Shaw.ca (POP), Shaw.ca (IMAP), 2xGmail (OAuth2). The Shaw.ca (POP) account is the main one, and it stopped receiving email. Another (related?) issue is that Local Folders does not appear. The size of that one Inbox is 4.0GB, which I understand is a limit. I don't want to delete any of that email, but I'm fine with moving/archiving some of it. I moved a whack of it to an Archive folder, but the size of the Inbox and Archive folders don't change (4.0GB + 0.0GB). I have tried repairing and compacting. What can I do? I'm a technician/troubleshooter with many years of experience with Thunderbird ... I recommend it to all 6000 of my clients, because (until now) it is bulletproof.

As of this morning, Thunderbird has started refusing to POP incoming messages from either of two Microsoft accounts, although I can send (SNMP) on them both without a problem. I've read the forum Help articles concerning OAuth, etc., but most of those appear to be more than a couple of months old, and I am already set up under Account Settings as described for those instances. The attached notification image is what pops up when Thunderbird attempts to get new mail on Microsoft accounts. The other image, the bottom of the Thunderbird window, sits there an inordinately long time; sometimes I finally get a Windows notification that the connection has timed out, sometimes not. Anyone know what might be going on? At least I have Webmail on both MS accounts, so not terribly critical.

I have two outgoing SMTP servers. I need one server configured for each mail box. (Email account associated with the SMTP server must match the email account of the sender.)

How do I/Is it possible to configure nine (9) SMTP servers?

Platform is Linux Mint 21.3 Cinnamon Thunderbird 115.16.0esr (64-bit) I must have caused this problem while making a mistake while adding a google gmail takeout file to local folders.

Now account settings shows Local Folders / Local Directory as:

   /home/xyz/Downloads/Google Takeout/Takeout/Mail

In Local Folders the Outbox folder properties location shows:

  mailbox:///home/xyz/Downloads/Google Takeout/Takeout/Mail/Unsent Messages

In another Linux system Thunderbird shows Local Folders / Local Directory as:

  mailbox:///home/xyz/.thunderbird/g44es9f2.default-release/Mail/Local Folders/Unsent Messages

Which tells me basically where it should be pointing.

I tried to change (in account settings) Local Folders / Local Directory using the Browse... button but the Select Local Directory window doesn't give any access to the .thunderbird folder.

How can I change the account settings Local Folders / Local Directory back to what it should be?

What are these new columns which suddenly appeared? From (CB), Recipient (CB), and Correspondents (CB)

I've never used them and can't imagine allowing them to clog my message headings so I uncheck them when I find them.

Hi,

TL;TR. Thunderbird should not change the whole folder (e.g. Inbox) during compacting by replacing "From" with "From - Mon May 3 20:50:30 2004" and the other way round. It dramatically increases the size of incremental backups done by tools detecting only blocks of bigger files which change.

Longer version. I use Borg to backup Thunderbird profile. It supports deduplication and can incrementally backup only parts of bigger files which have changed. As I use filters to automatically move messages from Inbox to the other folders, before backup, I perform compacting of the Inbox folder to effectively remove moved messages (and those deleted manually - e.g. the biggest ones). I worked pretty fine - there were no changes detected by Borg in the old messages. Only new messages were backed up.

However, it worsen in the recent months - Borg started to detected changes also in the old messages in Inbox (after compacting performed before the every backup session). As a result, a (compressed) incremental copy takes ~1/3 of the whole Inbox (instead of some MBs). For Inbox having 5GB+, it can be a problem (e.g. when - slow - network storage is used).

I diffed the Inbox file before and after of recent compacting and Thunderbird around an upgrade to 128.x (I cannot tell exactly which minor version it was) changed the "From" line for every message from just "From" to "From - Thu Nov 14 22:32:10 2024" (a date when the compaction was performed). In older backups I see that some earlier versions of Thunderbird removed the date replacing the line with just "From".

My question. Had it been an accidental change (with removing the date) which was later reverted and there will be no more "rewriting" compacted folders? Or it's "more complicated" and people using incremental backup cannot sleep peacefully?

Marcin

P.S. Let's skip the msf files for the moment as they are much smaller.

Can I get mails with certain subject or from certain correspondent get automatically tagged (say Important) and eventually moved to a certain folder? Best regards WJ