Firefox Community Forum

New computer, W11, completely updated. The old SATA SSD was removed from old PC, had W10 on it and that had FFx 133.0 installed; successfully transferred the bookmarks to another W10 PC but not the Passwords/logins. Transferred all the information from the Mozilla folder (per Firefox/Mozilla help) to a USB: plugged it into my new computer and did the same transfer of the Places, Key4, logins, and favacons to the new computer: no change. Just finished uninstalling FF and removing the Mozilla file from App Data, then doing a complete reinstall; then added the old places etc. to the new install. Nope, didn't work. So what's going on with FF and W11?? Is there a solution? I have been with Firefox now for over 10 years and have never had these kinds of problems moving my information.

MODERATOR: mark this question as solved, please. I truly don't know what happened or what I did other than what I have listed above, but late last night (12/10) I went to try moving all these things again ----- and they were in place, they had installed etc. I am at a loss as to why all my logins and bkmrks. are now on the new PC, but who am I to question fate, good luck or The Lord.

Background: I've recently (few weeks ago) changed my email address for my firefox account. The original address became a secondary address. Then i deleted the secondary (old address). So i was left with only 1 primary address. Now to the problem - today ive done a fresh windows install and i wanted to recover all my settings and tabs from my synced account. Ive logged in to my mozilla account using the new primary email (as for the old email when i try to log in it says i need to use primary email, so it should be still connected i think, but i can't use it to log in). Now after i logged in (using my new primary email) all my stuff was gone, as if it was a new firefox account. No old device connected, nothing. Ive literally checked my firefox acc today morning (and synced!!) to make sure everything's good and now theres nothing. I still have access to my old email if it helps, nothing bad happened there but i don't know if that helps.