Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I do not receive a e-mail for my new password request.

  • 1 reply
  • 15 have this problem
  • 6 views
  • Last reply by guigs

The805shadow
The805shadow
more options

I forgot my pass word and when I send for request to my e-mail it does not appear.

I forgot my pass word and when I send for request to my e-mail it does not appear.

Chosen solution

Hi The805shadow, Thank you for your question I understand that the reset password email has not be received when you requested on in Firefox. I do not know for which service, however please also contact the service's support so we can get to the bottom of this.

If this is for Firefox Sync on the same url that pops up during a password reset dialogue you can tap on "Send Again"

Read this answer in context 👍 2

All Replies (1)

guigs
guigs
more options

Chosen Solution

Hi The805shadow, Thank you for your question I understand that the reset password email has not be received when you requested on in Firefox. I do not know for which service, however please also contact the service's support so we can get to the bottom of this.

If this is for Firefox Sync on the same url that pops up during a password reset dialogue you can tap on "Send Again"