Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

I have set up a default email (tools>>account settings) which is different from my gmail and yet every time I reply to an email it gets send from the gmail acc.

  • 7 respostas
  • 2 têm este problema
  • 5 visualizações
  • Última resposta por sfhowes

more options

I have set up a default email (tools>>account settings) which is different from my gmail and yet every time I reply to an email it gets send from the gmail acc.

This happens when I reply to emails when I write an email from scratch it send is from the default. It also happens when the email was send to my default email account it still gets send from gmail.

Any suggestions on how to fix this issue?

Thank you, Zaya

I have set up a default email (tools>>account settings) which is different from my gmail and yet every time I reply to an email it gets send from the gmail acc. This happens when I reply to emails when I write an email from scratch it send is from the default. It also happens when the email was send to my default email account it still gets send from gmail. Any suggestions on how to fix this issue? Thank you, Zaya

Todas as respostas (7)

more options

Even if the From address is your default account, it will appear to be sent from gmail if the default account is set to send on the gmail smtp server. Open Tools/Account Settings, select the default account in the left pane, then look at the entry for Outgoing Server (SMTP) in the lower right pane. Is it set to the smtp server for the account or the one for gmail?

You may wish to send through the gmail smtp server, but unless you add the default (non-gmail) account to the gmail account on the Gmail website (Settings/Account & Import/Send mail as:), messages sent on the gmail smtp will be received as from the gmail address.

more options

Yes the default Outgoing Server (SMTP) is set up to the default account not to gmail. And it still sends email from the gmail when I reply.

Also on my gmail account I have that other email address setup as default.

Any other suggestions?

Thank you, Zaya

more options

Just to confirm your settings, select Help/Troubleshooting Information, click 'Copy text to clipboard', then paste it into a reply here, omitting all the printer and font data.

more options

Application Basics

   Name: Thunderbird
   Version: 52.6.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Profile Folder: Show in Finder
   Application Build ID: 20180123185941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) c17004.sgvps.net:993, SSL, passwordCleartext
     OUTGOING: , c17004.sgvps.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) c17004.sgvps.net:993, SSL, passwordCleartext
     OUTGOING: , c17004.sgvps.net:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , c17004.sgvps.net:465, SSL, passwordCleartext, true
 Crash Reports
 Extensions
   Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.6.0
     font.internaluseonly.changed: false
     font.name.sans-serif.x-western: Calibri
     font.size.variable.x-western: 13
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: 7e27a3ad-0d72-8349-b3f2-8cedce71529
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1518916383
     places.history.expiration.transient_current_max_pages: 122334
     security.sandbox.content.tempDirSuffix: {69908548-60a1-4147-8e80-2bd1e4b24759}
 Graphics
     GPU #1
     Vendor ID: 0x10de
     Device ID: 0x0fd5
     Features
     WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine -- 2.1 NVIDIA-10.10.14 310.42.25f02
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     TileHeight: 1024
     TileWidth: 1024
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6
more options

Accounts 1-4 look OK, but for account 5 you should have the gmail account sending on smtp.gmail.com, port 587, STARTTLS security, authentication = OAuth2, User name = your gmail address. In Account Settings, select Outgoing Server (SMTP) at the bottom of the left pane, then Add... the gmail server. Then, make sure the gmail account uses the gmail smtp server as described in my first reply.

I don't see how a message sent from your sgvps account could be sent by gmail, as there is no gmail smtp server. Always check the From: entry in the message composer, especially when you have multiple accounts.

I don't know if your sgvps accounts enforce strict association between the incoming server address and the outgoing server, i.e. whether you have to have separate outgoing servers for each account, or it's sufficient to use one server for all accounts.

more options

thank you. I did add the smtp.gmail.com but it doesn't matter which smtp send as long as I have in the From field the default email account. Which is still not the case when I reply to an email, but it is the case when I compose an email.

thank you for trying to help with this issue.

maybe the problem is with the sgvps server?

more options

The default account isn't of much importance in TB; it's mainly used by other applications, such as when you click a mailto link on a webpage. When you reply to a message, the default account won't automatically be inserted in the From address - the address of the recipient address is inserted. There are add-ons that help keep multiple addresses and identities organized - to avoid sending from the wrong one.

To minimize the chances of confusion with the sgvps server, I would create a separate sgvps outgoing server for each account, and ensure each account sends only on the associated smtp server.