Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Running FF 10.0.1 and cannot update it, when manually checking is states FF is up to date, what to do?

  • 1 resposta
  • 1 tem este problema
  • 1 exibição
  • Última resposta de cor-el

more options

Hi, running FF 10.0.1 and it has never updated itself. When i manually check it says FF is up to date, and when i download version 16. it doesn't install over the top of the current version. How do i update it?

Hi, running FF 10.0.1 and it has never updated itself. When i manually check it says FF is up to date, and when i download version 16. it doesn't install over the top of the current version. How do i update it?

Todas as respostas (1)

more options

If there are problems with updating then best is to download the full version of the Firefox installer and delete the Firefox program folder to remove any leftover files before (re)installing Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.