Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

FF Freezes for no apparent reason.

  • 2 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de cor-el

Niki-
Niki-
more options

Simply opened a Word doc. Firefox freezes. Hate this underdeveloped browser.

Simply opened a Word doc. Firefox freezes. Hate this underdeveloped browser.

Todas as respostas (2)

WMagicModel
WMagicModel
more options

Hi Niki-,

I am sorry to hear you are having issues with your web browser freezing.

Besides the recommendations from the prior thread, you may want to try starting Firefox in Safe Mode as there may be an extension causing issues with your web browser. Starting in Safe Mode will disable all add-ons for troubleshooting.

You could try running anti-virus software linked below: How do I get rid of malware?

Have you followed up with any of the recommendations from your prior thread? https://support.mozilla.org/en-US/questions/1269684

Let me know if I could further assist.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

How are you opening this Word Doc?

Firefox doesn't support this file format natively, so you would have to select a suitable application (NOT Firefox) when you get an 'Open with' or a 'Save File' dialog.