Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I have installed the new vesion of Firefox on both my desktop (which is Windows 7) and my laptop (which is Windows 10). Although the new version works fine on m

  • 3 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de Shadow110

more options

I have installed the new version of Firefox on both my desktop (which is running Windows 7) and my laptop (which is running Windows 10). The new version works fine on my desktop, but I have numerous problems with it on my laptop. These include: runs slow; when it type anything, it takes several minutes for the letters to appear; the program freezes and crashes; and, the only way I can close the program is to run Task Manager. I had to uninstall version 57 and re-install version 56 just to be able to use Firefox on my laptop. Is there anyway to resolve these problems so that I can use version on my laptop?

I have installed the new version of Firefox on both my desktop (which is running Windows 7) and my laptop (which is running Windows 10). The new version works fine on my desktop, but I have numerous problems with it on my laptop. These include: runs slow; when it type anything, it takes several minutes for the letters to appear; the program freezes and crashes; and, the only way I can close the program is to run Task Manager. I had to uninstall version 57 and re-install version 56 just to be able to use Firefox on my laptop. Is there anyway to resolve these problems so that I can use version on my laptop?

Solução escolhida

Welcome. Could you mark that as the solution please so other people can find it. Thank You.

Ler esta resposta 👍 1

Todas as respostas (3)

more options

Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser.

Update your Video Card Drivers.

Please let us know if this solved your issue or if need further assistance. ____________________________________________________________________________

more options

I did as you suggested and that seems to have solved the problem. Thank you.

more options

Solução escolhida

Welcome. Could you mark that as the solution please so other people can find it. Thank You.