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I can't download thunderbird email even though I have made two donations can someone help please

I can't download thunderbird email even though I have made two donations can someone help please

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Please understand that Thunderbird does not reward donors and punish non-donors. We do appreciate your donations as that establishes you in a valued minority of users. Please share error messages or whatever else you have that may be helpful. Often, screenshots of incoming server settings are helpful. Thank you.

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