Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Very slow. Does not recognize right click. CAUSE: Windows Defender enabled with Kaspersky SOLUTION: disable Windows Defender

  • 3 svar
  • 1 har dette problemet
  • 4 views
  • Siste svar av Wayne Mery

more options

After update mail was fine now it's back to being slow as ever. Program doesn't seem to recognize right click. I can punch it forever and it does nothing. I usually go to a different mail program out of frustration. What is filter for and why do I need? Also I am now getting a lot of bulk mail. Why is this getting through and not going to junk. Thanks for any help.

After update mail was fine now it's back to being slow as ever. Program doesn't seem to recognize right click. I can punch it forever and it does nothing. I usually go to a different mail program out of frustration. What is filter for and why do I need? Also I am now getting a lot of bulk mail. Why is this getting through and not going to junk. Thanks for any help.

Endret av Wayne Mery

Valgt løsning

1. Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

Les dette svaret i sammenhengen 👍 0

All Replies (3)

more options

Valgt løsning

1. Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

more options

Thanks Wayne for your prompt reply. Windows Defender is now off. I didn't need this with my av. Kaspersky was also trying to download another part of their software which I was unaware of at the time. Again ty!

more options

jebeam, thanks for the update.

Note - make certain Kaspersky is set to NOT scan thunderbird program and profile https://support.mozilla.org/en-US/kb/profiles-tb