Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why won't export address book work, it only does the headings?

more options

I need to transfer my address book from one computer to another, both running Thunderbird v38.2.0. I go to Address Book and tools>export. It does not give me the option of which fields to export. Whatever file type I use (.csv etc) it only exports the file headings, not the names and E-mail addresses. Looking at the Mozilla support forum it looks as if this worked OK in the past for other people. Is it a new problem with this version of Thunderbird or is there something else I should have done before attempting to export? I tried edit>select all but that was no help either. I don't want to type out over 100 names and E-mails!

I need to transfer my address book from one computer to another, both running Thunderbird v38.2.0. I go to Address Book and tools>export. It does not give me the option of which fields to export. Whatever file type I use (.csv etc) it only exports the file headings, not the names and E-mail addresses. Looking at the Mozilla support forum it looks as if this worked OK in the past for other people. Is it a new problem with this version of Thunderbird or is there something else I should have done before attempting to export? I tried edit>select all but that was no help either. I don't want to type out over 100 names and E-mails!

Valgt løsning

Are you selecting an address book or are you leaving it on the new All Books? You need to select the address book to export.

Les dette svaret i sammenhengen 👍 4

All Replies (1)

more options

Valgt løsning

Are you selecting an address book or are you leaving it on the new All Books? You need to select the address book to export.