Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I've downloaded Firefox 14.0.1 . Now i cannot open my Hotmail messages or compose messages. Any suggestions ?

  • 2 antwoorden
  • 7 hebben dit probleem
  • 3 weergaven
  • Laatste antwoord van pmproulx

pmproulx
pmproulx
more options

I cannot open my hotmail inbox messages or compose a message.

I cannot open my hotmail inbox messages or compose a message.

Gekozen oplossing

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete your live.com cookies here (this will log you out)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

Dit antwoord in context lezen 👍 2

Alle antwoorden (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Gekozen oplossing

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete your live.com cookies here (this will log you out)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

pmproulx
pmproulx Vraageigenaar
more options

Fantastic. It works now. Thank you.